Introduction
At Fitman Racewear, every product is custom-manufactured to order based on the specifications, sizing, and design details you provide. Because of this, our refund policy differs from standard retail. Please read this page carefully before placing your order.
If you have a concern about your order, we always encourage you to contact us first — most issues can be resolved quickly and fairly.
📧 sales@fitmanracewear.com 📞 +92 340 440 4425

1. Our Custom-Made Policy
All Fitman Racewear products — including racing suits, karting suits, and racing gloves — are produced individually to your order. Each item is cut, stitched, and finished according to your submitted measurements, design choices, and specifications.
As a result:
We do not accept returns or offer refunds for change of mind, incorrect size selections, or dissatisfaction with design choices made by the customer at the time of ordering
We do not accept cancellations once production has begun (see our Terms of Service for full cancellation details)
This policy exists because custom-manufactured products cannot be resold or reused once made — every suit is built for one customer.

2. When You Are Eligible for a Refund or Replacement
We take full responsibility for our workmanship and the accuracy of your order. You are eligible to raise a claim if:
A. Manufacturing Defect
Your product has a defect caused during the manufacturing process, including but not limited to:
Structural issues such as broken seams, faulty zippers, or stitching failures that were not caused by wear or misuse
Material defects in the fabric, padding, or fire-resistant lining
Workmanship errors that compromise the safety or usability of the product
B. Incorrect Item
Your product does not match the confirmed order specifications — for example:
Wrong size manufactured despite correct measurements being submitted
Wrong colours, logos, or design applied
Wrong product dispatched entirely
Important — Sizing Note: If an incorrect size was submitted by the customer at checkout, this does not qualify as a manufacturing error and is not eligible for a refund or replacement. We strongly recommend double-checking your measurements before placing an order. If you are unsure, contact us before ordering.

3. How to Raise a Claim
If you believe your order qualifies under Section 2, follow these steps:
Step 1 — Contact us within 7 days of delivery Email us at sales@fitmanracewear.com with the subject line: “Refund/Replacement Claim — Order #[your order number]”
Step 2 — Provide the following information
Your full name and order number
A clear description of the issue
Photographs clearly showing the defect or incorrect item (multiple angles if applicable)
A photo of the product label/tag confirming the item received
Step 3 — We review your claim Our team will review your claim within 3–5 business days and respond with our assessment. We may ask for additional photos or information.
Step 4 — Resolution If your claim is approved, we will offer one of the following resolutions at our discretion:
Replacement — We remake and reship the product at no cost to you
Partial refund — Where a replacement is not practical or desired
Full refund — In cases where the product cannot be used and a replacement is not feasible

4. Refund Processing
If a refund is approved, it will be processed to your original payment method within 7–10 business days of approval. Processing times may vary depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is the result of our error (defective product or incorrect item dispatched).

5. Return Shipping
If we require the product to be returned for inspection:
We will provide return shipping instructions
Do not return any item without first contacting us and receiving return authorization — unauthorized returns will not be accepted
Return shipping costs will be covered by Fitman Racewear if the claim is related to a manufacturing defect or our error
Return shipping costs are the responsibility of the customer in other circumstances

6. Items Not Eligible for Return or Refund
The following are not eligible for a refund or replacement:
Products where the size or specification error was made by the customer at checkout
Products that have been used, worn, washed, or altered after delivery
Products damaged due to improper use, accidents, or wear and tear
Orders cancelled after production has begun
Change-of-mind returns
Dissatisfaction with design choices (colours, logo placement, etc.) that match the confirmed order specifications

7. Damaged in Transit
If your product arrives damaged due to shipping, this is handled under our Shipping Policy. Please report transit damage within 48 hours of delivery with photos. Transit damage claims are handled separately from manufacturing defect claims.
See our full Shipping Policy at fitmanracewear.com/shipping-policy.

8. Contact Us
For all refund and return enquiries:
Fitman Racewear 📧 sales@fitmanracewear.com 📞 +92 340 440 4425 📍 Khadim Ali Road, Sialkot, Punjab, Pakistan 🌐 fitmanracewear.com
We are committed to standing behind every product we manufacture. If something is wrong on our end, we will make it right.