Support / Returns & Exchanges

Returns & Exchanges

We want you in kit that fits and performs. Because almost everything we make is produced to order, our returns policy is not the same as a stock retailer’s — please read this before ordering.

What can be returned, and what cannot · Last updated 2026-09-14

Draft wording — not yet legally reviewed.This policy is a starting point written to reflect how Fitman Racewear actually operates. Have a solicitor review it against the consumer law of the markets you sell into before you rely on it. Clear needsLegalReview in src/data/infoPages.ts to remove this notice.

Faulty or incorrect goods

If a garment arrives faulty, damaged in transit, or is not what you ordered, contact us within 14 days of delivery with your order number and photographs of the problem. We will repair, replace or refund it at our cost, including return shipping. This applies to custom and made-to-measure garments too, and nothing in this policy affects your statutory rights.

Ready-made garments

Unworn ready-made garments in original condition with tags attached can be returned within 14 days of delivery for a refund or exchange. Return shipping is at your cost unless the item is faulty.

Garments that have been raced in, washed, altered, or that come back smelling of the paddock cannot be resold and cannot be refunded.

Custom and made-to-measure garments

Custom builds and made-to-measure garments are produced specifically for you and cannot be returned or refunded unless they are faulty or differ from the mockup you approved.

This is why we do not start production until you have approved your mockup in writing, and why we would rather spend an extra day on your measurements than have you stuck with a suit that does not fit. If you are unsure about sizing, ask us before you order — we will talk you through it.

Sizing exchanges

If a ready-made garment does not fit, we will exchange it for a different size within 14 days provided it is unworn and untagged. You cover the outbound return shipping, we cover the cost of sending the replacement.

How to start a return

Email sales@fitmanracewear.com with your order number and the reason for return
Wait for a return authorisation before shipping anything back
Pack the garment in its original packaging with tags attached
Use a tracked service — we cannot process returns we never receive

Still need an answer?

Message us with your question and a person will answer. If it is about sizing, tell us your measurements and what you race and we will recommend a size rather than leave you guessing.